We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
We have successfully completed our SOC 2 Type 2 audit by Prescient Assurance, reinforcing our commitment to data security and privacy. This audit demonstrates Transcend’s ongoing commitment to maintaining the highest standards of data security and compliance.
Third-Party Audits
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks
We perform background checks on all new team members in accordance with local laws.
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS) and Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security and Azure Security.
Data Hosting Security
All of our data is hosted on Amazon Web Services (AWS) and Microsoft Azure databases. These databases are all located in the EU. Please reference the above vendor specific documentation linked above for more information.
Encryption at Rest
All databases are encrypted at rest.
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Access Security
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity for access.
Password Managers
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
Contact Us
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@transcendh2o.com.
Clients
Technology Providers & OEMs
TDG rapidly generates accurate budgetary proposals to help suppliers bid more, win more, and sell more.
Asset Owners and Utilities
TDG streamlines the capital planning and conceptual design processes to accelerate project timelines and deliver better outcomes.
EPCs, AECs, and Consultants
TDG enables engineering firms to deliver more value to their clients & increase competitiveness.
Individuals
TDG works for individual engineers who want to grow their business and reduce their non-billable time.
Academic
Transcend supports students and professors around the world to incorporate TDG into their curriculum.
Resources
Articles
Read posts written by Transcend team members sharing their points of view on the company mission, vision, and products.
Webinars
Register for our upcoming webinars or watch on-demand webinars like Transcend’s popular ‘How To’ Series.
Case studies
Understand how Transcend’s customers are utilizing TDG to bring more value to their customers and grow their businesses.
FAQ
View a list of the questions we are most frequently asked about our company and our software
Transcend tools
Access a number of tools Transcend has developed to help engineers and industry professionals take back their time.
Security
Learn more about Transcend’s security practices
Industries
Water and Wastewater
TDG creates unique, optimized designs of water & wastewater treatment facilities by automatically combining decisions and calculations from each engineering field.
Power
TDG creates unique, optimized designs of T&D assets by automatically combining decisions and calculations from each engineering discipline.
Solutions
Utility Interconnection Hub
For transmission providers and power utilities, simplify the interconnection process by integrating TDG into your website to ensure developers submit fully compliant collector substation designs from the start.
Transcend Proposal Generator
Enables technology suppliers and OEMs to generate more proposals, faster, with more detail and less resources, so you can sell more of your technology and/or equipment
White Label Proposal Generator
Generate qualified leads, elevate your customer experience, and simplify your engineering and channel partner workflows in an intuitive, user-friendly interface integrated into your website.
PFAS Feasibility Study
For drinking water utilities, automatically generate accurate CAPEX and OPEX estimates to calculate the cost of upgrading your facility to meet stringent PFAS regulations
Booster Station Design
Automates and simplify the complex process of designing booster pumping stations
DC Battery Sizing
Get precise battery sizing recommendations in minutes for renewable energy and other critical infrastructure projects
WWTP Design
TDG creates unique, optimized designs of water & wastewater treatment facilities by automatically combining decisions and calculations from each engineering field.
Substation Design
TDG creates unique, optimized designs of T&D assets by automatically combining decisions and calculations from each engineering discipline.