Transcend Security Page

Organizational Security

  • Information Security Program
    • We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
    • We have successfully completed our SOC 2 Type 2 audit by Prescient Assurance, reinforcing our commitment to data security and privacy. This audit demonstrates Transcend’s ongoing commitment to maintaining the highest standards of data security and compliance.
  • Third-Party Audits
    • Our organization undergoes independent third-party assessments to test our security and compliance controls.
  • Third-Party Penetration Testing
    • We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
  • Roles and Responsibilities
    • Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
  • Security Awareness Training
    • Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality
    • All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
  • Background Checks
    • We perform background checks on all new team members in accordance with local laws.

Cloud Security

  • Cloud Infrastructure Security
    • All of our services are hosted with Amazon Web Services (AWS) and Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security and Azure Security.
  • Data Hosting Security
    • All of our data is hosted on Amazon Web Services (AWS) and Microsoft Azure databases. These databases are all located in the EU. Please reference the above vendor specific documentation linked above for more information.
  • Encryption at Rest
    • All databases are encrypted at rest.
  • Encryption in Transit
    • Our applications encrypt in transit with TLS/SSL only.
  • Vulnerability Scanning
    • We perform vulnerability scanning and actively monitor for threats.
  • Logging and Monitoring
    • We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery
    • We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
  • Incident Response
    • We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

  • Permissions and Authentication
    • Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
    • Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
  • Least Privilege Access Control
    • We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews
    • We perform quarterly access reviews of all team members with access to sensitive systems.
  • Password Requirements
    • All team members are required to adhere to a minimum set of password requirements and complexity for access.
  • Password Managers
    • All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.

Vendor and Risk Management

  • Annual Risk Assessments
    • We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
  • Vendor Risk Management
    • Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@transcendh2o.com.

Clients

Technology Providers & OEMs Technology Providers & OEMs

TDG rapidly generates accurate budgetary proposals to help suppliers bid more, win more, and sell more.

Asset Owners and Utilities Asset Owners and Utilities

TDG streamlines the capital planning and conceptual design processes to accelerate project timelines and deliver better outcomes.

EPCs, AECs, and Consultants EPCs, AECs, and Consultants

TDG enables engineering firms to deliver more value to their clients & increase competitiveness.

Individuals Individuals

TDG works for individual engineers who want to grow their business and reduce their non-billable time.

Academic Academic

Transcend supports students and professors around the world to incorporate TDG into their curriculum.

Resources

Articles Articles

Read posts written by Transcend team members sharing their points of view on the company mission, vision, and products.

Webinars Webinars

Register for our upcoming webinars or watch on-demand webinars like Transcend’s popular ‘How To’ Series.

Case studies Case studies

Understand how Transcend’s customers are utilizing TDG to bring more value to their customers and grow their businesses.

FAQ FAQ

View a list of the questions we are most frequently asked about our company and our software

Transcend tools Transcend tools

Access a number of tools Transcend has developed to help engineers and industry professionals take back their time.

Security Security

Learn more about Transcend’s security practices

Industries

Water and Wastewater Water and Wastewater

TDG creates unique, optimized designs of water & wastewater treatment facilities by automatically combining decisions and calculations from each engineering field.

Power Power

TDG creates unique, optimized designs of T&D assets by automatically combining decisions and calculations from each engineering discipline.

Solutions

Utility Interconnection Hub Utility Interconnection Hub

For transmission providers and power utilities, simplify the interconnection process by integrating TDG into your website to ensure developers submit fully compliant collector substation designs from the start.

Transcend Proposal Generator Transcend Proposal Generator

Enables technology suppliers and OEMs to generate more proposals, faster, with more detail and less resources, so you can sell more of your technology and/or equipment

White Label Proposal Generator White Label Proposal Generator

Generate qualified leads, elevate your customer experience, and simplify your engineering and channel partner workflows in an intuitive, user-friendly interface integrated into your website.

PFAS Feasibility Study PFAS Feasibility Study

For drinking water utilities, automatically generate accurate CAPEX and OPEX estimates to calculate the cost of upgrading your facility to meet stringent PFAS regulations

Booster Station Design Booster Station Design

Automates and simplify the complex process of designing booster pumping stations

DC Battery Sizing DC Battery Sizing

Get precise battery sizing recommendations in minutes for renewable energy and other critical infrastructure projects

WWTP Design WWTP Design

TDG creates unique, optimized designs of water & wastewater treatment facilities by automatically combining decisions and calculations from each engineering field.

Substation Design Substation Design

TDG creates unique, optimized designs of T&D assets by automatically combining decisions and calculations from each engineering discipline.