Privacy policy

Last updated: February 15, 2022

Transcend Software, Inc. (“we”, “our”, “us” or “Company”) is committed to protecting and respecting your privacy. This policy set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in connection with your use and access of the website available at (together with any successor site, the “Transcend Website”)

1. Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide. This includes information provided at the time of registering to use the Transcend Design Generator, subscribing to and using the Services, posting material or requesting further services such as your name, your email address and your address. We may also ask you for information when you report a problem with the Services and if you contact us, we may keep a record of that correspondence.
  • General, aggregated, demographic, and technical data (such as aggregated anonymous information about website usage) may be collected by the Company. It will not be linked to any of your personal data, through cookies or other means, without your consent.

2. Cookies and other similar technology

We use cookies which store information on your computer or device to recognize you as a returning user and direct you to the pages you require, for your convenience and to analyze site use to help us improve the performance of the Transcend Website through the use of performance cookies like Google Analytics.

​Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. You can find more information about cookies and how to manage them at

We use the following types of cookies on the Transcend Website:

Functionality cookies – These cookies allow the Transcend Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies do not track your browsing activity on other websites.

Performance Cookies – These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the Transcend Website. They help us to know which pages are the most and least popular and see how visitors move around the Transcend Website. The information obtained with these cookies is anonymized and we make no attempt to use it to identify individual visitors or influence your experience of the Transcend Website while you are visiting it. If you do not allow these cookies, we will not be able to include your visit in our statistics.

You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information.

Remember that if you disable cookies, it is likely to affect how the Services work and you may not be able to access or use certain areas of the Transcend Website or functionality. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to the Transcend Website.

3. Uses made of the information

We may use information we hold about you in one or more of the following ways:

  • To present content from the Transcend Website in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you.
  • To carry out our obligations arising from any contracts we enter into with you.
  • To allow you to use the Services, including the Transcend Design Generator, when you choose to do so.
  • To provide you with details of other products and services in which you may be interested, including those of our third party partners, such as products and services for the construction of critical infrastructure including, but not limited to water and/or wastewater treatment plants.
  • To notify you about changes to the services.
  • To monitor any downloads you make from the Transcend Website.

4. Where we store your personal data

The data that we collect from you may be transferred to, and stored at, at a destination outside the country in which you reside, which may not provide the same level of protection for personal data. For visitors from within the European Economic Area (“EEA”), please note that this may include transfer outside of the EEA. Your data may also be processed by our staff operating outside of the country in which you live who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Transcend Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Transcend Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5. Email marketing and newsletters

We may also use your data and permit selected third parties, including our partners, to use your data, to provide you with information about goods and services which may be of interest to you such as products and services for the construction of critical infrastructure including, but not limited to water and/or wastewater treatment plants.

If you do not want us to use your data in this way or to pass your details on to third parties for marketing purposes, please do not use the Services.

We do not disclose information about identifiable individuals to our advertisers, except to our third-party partners, in accordance with the above, but we may provide our advertisers with aggregate information about our users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

6. Disclosure of your information

We may disclose your personal information to other members of our group for business and operational purposes. We may disclose your personal information to third parties:

  • In connection with the supply of such third parties’ products and services to you for the construction of critical infrastructure including, but not limited to water and/or wastewater treatment plants;
  • In the event of a merger, acquisition, reorganization, sale of all or substantially all of our assets, in which case we may disclose and transfer your personal data to the prospective buyer as part of such acquisition.
  • If Transcend Water, Inc. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the assets transferred as part of such acquisition.
  • To our sub-contractors who may be outside the EEA to the extent require for the purposes of the services they provide to us.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (including responding to requests from law enforcement authorities), or in order to enforce or apply our Terms of Service and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, and may require us to transfer your personal data outside of the EEA.

7. Access to information

If you wish to access information held about you or request us to rectify, delete or block it if incorrect, please contact us at

8. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Please also contact us at this email address if you have any question about our use of your personal data.


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