Managed Services

Supporting your success from day one

Transcend’s Managed Services team ensures your onboarding, implementation, and long-term success as seamless as possible. Whether you’re an engineering consultant, utility, or technology supplier, we guide you through every step of the process—ensuring your team is set up to succeed with Transcend. 

Software that evolves with you 

What to expect

When you become a Transcend customer, you're not alone. Our Services team brings decades of infrastructure and software experience to help you: 
Get onboarded quickly with clear milestones and deliverables
Understand how to use TDG for your specific projects and workflows
Ensure your team is trained, confident, and aligned
Continue to evolve your use of TDG over time

Software that evolves with you 

Implementation & Onboarding 

We tailor onboarding based on your organization’s needs: 

For Engineering Consultants & Utilities

We focus on:

  • Platform configuration for your teams 
  • Onboarding workshops and hands-on support 
  • Education paths for key user roles 

You’ll walk away with clear project timelines, initial use cases mapped, and a plan to roll out TDG across your team. 

For Technology Suppliers (OEMs)

We support: 

  • Co-developing branded or tailored proposal generation tools 
  • Configuring TDG to reflect your specific equipment, specs, and sales process 
  • Creating customized outputs to streamline customer-facing workflows 

This onboarding is deeply collaborative—our engineering and product teams work directly with you to ensure the outputs reflect your standards and deliver value to your end users. 

Better Data

Ongoing Support & Services

Our work doesn’t stop after onboarding. Transcend’s Services team continues to support you through: 

Ongoing Strategic check-ins and usage reviews
Access to technical experts for advanced workflows
Continuous training as your needs evolve

You’ll also have access to our Infrastructure Design Academy, a growing catalog of technical video content and learning paths. (More on that soon!) 

Explore Infrastructure Design Academy

Let’s build together 

Have a vision for how you'd like to scale Transcend across your organization? Talk to our team about expanded training packages, new feature onboarding, deeper product integrations and more.

We’re here to support your goals—every step of the way.